Section 1 – What do we do with your information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Section 2 – Consent
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at: TSI Workspace, St John’s House, St John’s Street Chichester GB PO19 1UU
Section 3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 – WordPress
Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through our hosting TSO HOST data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then WordPress use Woocommerce to store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Woo Commerce’s Terms and conditions (https://woocommerce.com/support-policy/).
Section 5 – Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Section 7 – Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Section 8 – Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Section 10 – Updated Privacy Statement (23/05/18)
TSI Workspace Ltd “the Company” collects and uses data relating to its clients to manage the relationship. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.
What information does the Company collect from clients?
The Company collects and processes a range of information about you.
- Your name, address and contact details, including email address and telephone number.
- Details of your order/enquiry
Who has access to you details
- Office staff.
- Delivery / delivery & installation staff, in order to contact you when they arrive at the delivery address or if there are any issues.
- HR/Accounts, in order to process any payment.
The Company does not share your data with third parties unless the request is legitimate and we have your consent. In these circumstances the data will be subject to confidentiality arrangements.
The Company does not transfer your data to countries outside the European Economic Area.
How does the Company protect data?
The Company takes the security of your data seriously. The Company has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. Any records kept on our IT system are password protected and any records kept in paper format are stored in locked cabinets.
For how long does the Company keep data?
Data such as contact numbers and email address will be kept as long as you are our client. In event of termination of this, the data will be deleted one month after payment of last invoice. Invoices will be kept for 7 years.
Data relating to works carried out will be destroyed after 7 years.
As a data subject, you have a number of rights. You can:
- Access and obtain a copy of your data on request.
- Require the Company to change incorrect or incomplete data.
- Require the Company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing.
- Object to the processing of your data where the Company is relying on its legitimate interests as the legal ground for processing.
If you would like to exercise any of these rights, please contact firstname.lastname@example.org
Should you request deletion of your data that we hold, this will hinder the Company’s ability to administer the relationship efficiently.
If you believe that the Company has not complied with your data protection rights, you can complain to the Information Commissioner at ico.org.uk/concerns/complaints
Questions and COntact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at: email@example.com or by mail at: TSI Workspace, [Re: Privacy Compliance Officer] St John’s House St John’s Street Chichester GB PO19 1UU