This policy explains what personal information TSI Workspace collects through this website and in the course of our work, why we collect it, who we share it with, how long we keep it and the rights you have over it. It also explains the cookies this site uses.
TSI Workspace Ltd, trading as TSI Workspace and Workspace Ergonomics. We are registered in England and Wales under company number 03213375. Our registered office is 1st Floor, 8-12 London Street, Southport, Merseyside PR9 0UE, and our showroom and office is at 31-35 Kirby Street, London EC1N 8TE. Our VAT registration number is GB 679 5604 83, and we are registered with the Information Commissioner's Office as a data controller under registration number ZB596620.
We are the data controller for the information described in this policy, which means we decide why and how it is used. If you have a question about anything here, email hello@tsiworkspace.co.uk or call 03333 660194.
| What we collect | Why we use it | Lawful basis |
|---|---|---|
| Your name, email address, phone number, company and the content of your message, when you use the enquiry form or contact us by phone or email | To answer your enquiry and, if it leads somewhere, to survey, quote, design and plan your project | Legitimate interests: responding to an enquiry you have asked us to answer, and the steps needed before entering a contract with you |
| Your email address, and a record of when you agreed, when you subscribe to our newsletter | To send you occasional news about our projects | Consent, which you can withdraw at any time |
| Contact details for the people we deal with at client, architect, contractor and supplier businesses | To run a project, arrange surveys, deliveries and installation, raise invoices and resolve queries | Contract, or legitimate interests where the contract is with the business rather than with you personally |
| Records of calls, emails, meetings, drawings and site visits about a project | To evidence what was agreed, to deliver the work and to resolve any claims | Legitimate interests: keeping an accurate record of our own business |
| Technical information about your visit, such as your IP address, browser, device type and the pages you view | To keep this website working and secure, to fix faults, and to see how many people visit the site and which pages they look at | Legitimate interests. Our Cookie policy explains what is set on your device |
We do not carry out automated decision making or profiling, and we do not ask for sensitive information. Please do not send us health or other special category information through the enquiry form.
We share personal information only where it is needed to do the job:
We do not sell personal information, and we do not share it for anyone else's marketing.
The information this website collects is stored in the United Kingdom. Where a supplier we use stores data in the European Economic Area or elsewhere, we rely on the UK adequacy regulations, or on the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with the additional safeguards those require. You can ask us which mechanism applies to a particular supplier.
| Record | Kept for |
|---|---|
| Enquiries that do not become a project | Up to 2 years from your last contact with us |
| Project, client and supplier records | The life of the relationship, then 6 years to cover the limitation period for contract claims |
| Records needed for accounting and tax | 6 years after the end of the accounting period, as required by law |
| Newsletter subscription | Until you unsubscribe. We then keep a record of your email address only so that we do not email you again |
| Technical logs, error reports and visitor statistics | Access logs up to 14 days; error reports and page view records up to 90 days, after which only daily totals remain |
This website is served over an encrypted connection, and the systems that hold your information use access controls and role based permissions so that only the people who need it for their job can see it. We assess the suppliers we use before we use them, and we have a procedure for reporting personal data breaches to the Information Commissioner's Office within 72 hours where the law requires it, and to the people affected where the risk to them is high.
Under UK data protection law you can ask us to:
There is no charge, and we will respond within one month. To make a request, email hello@tsiworkspace.co.uk.
We only send our newsletter to people who have asked for it by ticking the box on this website, and every message carries an unsubscribe link. You can also unsubscribe by emailing hello@tsiworkspace.co.uk with the word Unsubscribe. Unsubscribing does not affect the emails we have to send about a project in progress.
This website uses a small number of strictly necessary cookies, the platform's own visitor statistics entries, and, as at the date at the top of this page, no third-party analytics, advertising or tracking scripts at all. What each cookie does, how long it lasts and how to change your choices are set out in our Cookie policy.
Please raise any concern with us first, using the details below, and we will try to put it right. You also have the right to complain to the Information Commissioner's Office, the UK regulator, at ico.org.uk, by calling 0303 123 1113, or by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
We review this policy at least once a year and whenever what we do changes. The date at the top tells you when it last changed.
TSI Workspace Ltd, trading as TSI Workspace and Workspace Ergonomics
Registered in England and Wales, company number 03213375
Registered office: 1st Floor, 8-12 London Street, Southport, Merseyside PR9 0UE
Showroom and office: 31-35 Kirby Street, London EC1N 8TE
VAT registration number: GB 679 5604 83
ICO registration number: ZB596620
Email: hello@tsiworkspace.co.uk
Phone: 03333 660194
